Last Updated: March 17, 2021

When you’re marketing a product, people are bound to have complaints, concerns, or comments. Whether their experience has been poor, or they’re just letting the company know what they thought of it, someone needs to interact with them and let them know the company is listening.

Consumer affairs specialists work directly with consumers to assuage concerns or problems a consumer has with a product or service. These individuals are on the front lines of ensuring a company maintains a strong reputation with its customers, and provides the best experience possible. Read on to discover more about how consumer affairs specialists help their businesses connect with consumers.

What do they do?

Location and Opportunity

According to, the following areas have job opportunities for people looking to get into the position:

  • Sacremento, CA
  • New York, NY
  • Washington, DC
  • Hartford, CT
  • Parisppany, NJ

In business-to-consumer marketing, consumer affairs specialists are communication experts who bring problem-solving skills to the consumer experience. If a consumer has an issue with a product, they’re directed to consumer affairs specialists who try to help them to the best of their abilities.

Even outside of issues or concerns about a product, consumer affairs specialists are tasked with developing an on-going business relationship with consumers. In today’s business environment, that means finding ways to interact with consumers and connecting them with the product or brand. To help facilitate this process, consumer affairs specialists sometimes write blog entries, post to twitter, or engage in other social media interaction with consumers.

Consumer affairs specialists typically work with many other professionals in a business to address concerns or problems. Some of those professionals include:


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For recent graduates or someone looking to get their foot in the door, obtaining a consumer affairs specialist position at a company might be their best bet.

Consumer affairs specialists usually obtain bachelor’s degrees in public relations or marketing before seeking jobs in the field. Beyond education, it’s extremely important for consumer affairs specialists to have impeccable communication skills, able to respond to a consumer’s needs with grace and effectiveness.

Become a Consumer Affairs Specialist

Consumer affairs specialists are typically entry-level positions. Most consumer affairs specialist earn between $33,000 and $40,000 per year, but that salary fluctuates depending on the company and location.

Since more and more businesses are looking for ways to connect with their consumers, the job market for consumer affairs specialists is growing.

If you’re interested in learning more about providing quality experiences for consumers, contact schools offering degrees in marketing.